Vaga de Technical Support Professional zOS Senior
1 vaga: | Publicada em 30/06
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As an IBM z/OS Technical Support Professional, you will be part of a team that
provides technical support to IBM Z software and solutions. In this role, you will
provide technical support assistance to IBM clients using problem determination
and problem source identification skills in z/OS. This includes reading/analysis
of code as well as a review of memory dumps, logs, and traces.
In addition to technical skills in your IBM Z component, you will use your
communication skills to directly interface with some of IBMs largest customers.
In doing so, you will be forming action plans and collaborating with the customer
as well as other IBM teams to drive problems to a solution. Problems can take the
form of usage/how-to as well as code defects.
After extensive technical and process training, our primary role will be to ensure
timely response to Client high priority cases. Some off shift and weekends support
coverage will be required as the candidate becomes proficient. Initial training
will include building deep technical skills and process learning working alongside
established and experienced technical professionals.
With the deep skills established you will join a team that is dedicated to
ensuring that the support agreement terms and response times are met. You will be
responsible for recommending and implementing new improvements to existing
technical support tools, procedures, and processes. You will also be able to make
improvements to z/OS products to improve reliability, uptime, and serviceability.
You should exhibit strong problem-solving skills, a desire to face new and unique
challenges each day, and strong communication skills. You should be willing to
learn the ins-and-outs of your z/OS component as well as general IBM Z
architecture skills. You should have strong knowledge of at least one programming
language and be open to learning new languages that are unique to the IBM Z
environment.