Vaga de Technical Support Engineer – Mobile Data Network Brazil
1 vaga: | Publicada em 04/07
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Job Description
Our client is a global provider of intelligent mobile Internet solutions that
enable operators to improve quality, reduce network operational expenses and
manage and monetize the mobile Internet.
As part of the Global Support and Maintenance group, the Support Engineer will be
· Responsible for the technical support of the companys products and solutions
· Take ownership of customer issues reported and see problems through to
resolution on site or
remotely, per need
· Research, diagnose, troubleshoot and identify solutions to resolve customer
issues
· Resolve time critical deployment and production issues
· Provide customer support, technical issues resolution and improvements within
the agreed SLA,
on-site and remotely
· Provide prompt and accurate feedback to customers
· Ensure proper recording and closure of all issues
· Prepare accurate and timely reports
· Document knowledge in the form of knowledge base tech notes and articles
· Participation in providing training to customers as required
· Participate in the On-Call duty rotation
Requirements:
Flexible location
· Experience with customer facing activities in an international environment
· Knowledgeable in customer support processes, tooling and troubleshooting
· Knowledge in networking:
TCP/IP, switching, routing Must
· Experience with Linux/Unix based systems Must
· Experience in the mobile and Telco markets (working with telco providers)
advantage
· Experience with load balancers advantage
· Knowledge with VM environments, NFV and SDN advantage
· Scripting knowledge (perl/python/bash) advantage
· Self-learning and self- motivated
· Solve problems independently and creatively
· Team player and capability working with cross company teams abroad and in the HQ
· High level of communication and reporting
· Excellent communications skills in English (read and write)
Qualifications:
· BSc/BA degree or equivalent work experience.
· 5+ years of experience as a customer support/services engineer
· International work experience and cultural awareness an advantage
· Experience with global support organizations working with support teams abroad