Vaga de Supply Chain Customer Experience Analyst
1 vaga: | Publicada em 03/07
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We have a vision larger than the ocean:
to be a true integrator of container logistics connecting and simplifying our
customers supply chain./We count on our people to make it happen. As Customer
Experience Analyst, youll play a vital part in our success, who owns the
end-to-end customer experience in compliance with all company procedures.We
Offer:Please consider this is a proactive application process for future vacancies
we'll have available in this area.Energizing and pioneering, this is also an
environment that keeps you motivated. Youll be joining a values-led, genuinely
diverse, and talented team that is passionate about being there for employees, and
for each other. We strive to deliver the right environment for the right people
while fostering a culture of fairness, mutual respect, responsibility, and care
for our business and our customers.We have a competitive compensation and benefits
package for full-time employees. Our talent policies are recognized world-wide as
one of the best in the industry and we continue to look for new ways to invest in
our people through ongoing personal and professional development initiatives.We
value the diversity of our talent and will always strive to recruit the best
person for the job. Were proud of that and we see it as a genuine source of
strength for building high performing teams.Key responsibilities:Manages the
end-to-end shipment process in compliance with all company procedures.Owns all
customer issues and facilitates their timely and effective resolution by engaging
relevant internal stakeholdersTake full responsibility and end-to-end ownership of
customer shipments.Act as a primary point of contact for customers and communicate
proactively to keep customers informed of any issues.Keep close collaboration and
joint efforts with sales to meet targets thru Ask for More.Ensure smooth execution
of the shipment lifecycle by working closely with customers and internal
stakeholders.Engage in constructive issue resolution. This includes dealing with
escalations and complaints.Address root causes and seek continuous improvements
constantly look for ways to improve work processes by understanding and being
familiar with local KPIs and act in line with set targets.Willingness of going the
extra mile for the customer.Drive digitalization and process improvement.Thinking
out of the box and with focus on providing solutions.Build strong and lasting
relationships with customers with purpose of gaining an understanding for their
business, service needs and drivers of success.Actively work together with
colleagues within and beyond functions and locations.Assist the team in realizing
the ambitions by sharing knowledge and best practices of processes.Display
accountability for customer satisfaction by owning and managing customer-facing
activities.To seek additional opportunities in every interaction with our
customers to offer them a complete service end to end. Generate sales leads
regarding OCEAN or LNS products available on each country.Proactively make an
onboarding for new customers to make customers feel comfortable with our digital
platforms showing the benefits of working with us and identify any improvement
area or need.We are looking for:As for the skillset and experience, we are looking
for:1-2 years of experience in Customer Experience teams working with Logistics,
Shipping, Landside Transportation, logistic and services.Formation in Business
Administration, Economics, International Relations, Foreign Trade, Logistics or
relatedStrong teamwork mindsetCustomer ServiceFocus on resultsProactiveHigh
communication skillsExcel IntermediateEnglish AdvancedIf you're interested, apply
now! We'll review your application once these vacancies are open.Join a global
leader as we embark on an industry-defining digital transformation that will
revolutionize trade!#LI-POST