Vaga de Sr. Client Success Manager
1 vaga: | Publicada em 30/06
A combinar
Sobre a vaga
*** CONFIDENTIAL - DO NOT POST ***
Rimini Street, Inc., is a fast-growing global leader delivering unified software
support and services. We empower licensees of Oracle, SAP, IBM, Microsoft,
Salesforce®, and other cloud and locally hosted enterprise software to extract
more value from their investments, advance innovation, create competitive
advantage, and fuel growth.
With nearly 5000 clients served to date, we are the largest independent,
full-stack ERP support and services company. Organizations who rely on our
24/7/365 support services range from progressive financial and manufacturing
companies to mission-critical government agencies.
Our support quality and level of expertise consistently earn us best-in-class
customer satisfaction ratings. Our people have earned Rimini Street multiple
industry awards for exceptional work quality and customer service. We are proud to
be recognized around the world as a Great Place to Work® and for community service
efforts via the Rimini Street Foundation.
With more than 1,800 team members in 23 countries, were a global community guided by our purpose to provide equal access to technology. Fueled by our core values:
company, clients, colleagues, and community, were committed to creating a culture
that nurtures and rewards a growth mindset in an environment where our people are
encouraged to dream big and boldly shape the industry.
We actively seek a Sr. Client Success Manager for our Latin America clients base
in São Paulo, Brazil.
Position Summary
As a Sr. Client Success Manager with Rimini Street, youll be managing a portfolio
of named clients driving client lifecycle leading to adoption, renewals,
cross-sell, advocacy and client satisfaction across your portfolio.
Essential Duties and Responsibilities:
Drive growth, value, retention and partnerships for our important clients to
ensure active engagement and full recognition of ROI
Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
Build C-level and executive relationships, establishing trusted advisor status
Identify, cultivate and engage on cross-sell opportunities within your portfolio
for services and/or strategic solutions
Ensure client retention through actively driving retention strategy, retention
content including ROI models and proposals, and assisting with retention sales
execution
Build and foster our Client Champion Community. Secure client sales and marketing
advocates, ensuring client referenceability and driving client participation in
select client marketing programs, events, interviews, etc.
Develop key account plans including; retention strategies, cross-sell
opportunities, relationship mapping, client advocacy and value analysis to
maximize portfolio penetration
Provide ongoing proactive client management through executive business reviews,
client onsite visits, executive relationships and overall client communications
Deliver and communicate ROI throughout the client lifecycle
Quarterback the team and coordinate across executive leadership, sales, service
delivery, marketing, etc.
Additional Duties & Responsibilities
Monitor client consumption of Rimini Street services with the support of standard
dashboards
Maintain up-to-date client information in Salesforce.com and other systems
Provide detailed and timely status reporting to all management as requested
Assure client communications and escalations are performed on time, sufficiently
and accurately
Other job-related duties and responsibilities may be assigned from time-to-time
Experience
Knowledge of Oracle and/or SAP ERP or SaaS support market and/or support
infrastructure
Specific experience with Oracle and/or SAP required
10+ years of experience in Consultative Sales, Account Management, or Business
Development.
Experience in cross-selling identifying opportunities through trusted advisor
partnership with clients and ability to coordinate and lead cross-functional team
to drive better results for cross-sell and retention, etc.
Experience in renewing and/or negotiating client support contracts
Experience in working with complex, multi-divisional, multi-geographical customers
Experience working with cross-functional teams (e.g. Sales, Renewals, Marketing,
Services, etc.)
Skills
Impressive executive presence and communication abilities
Demonstrated ability to provide proactive account management to a large portfolio
of clients
Exceptional leadership, time management, facilitation, and organizational skills
Bias for action
Passion for technology and for being a part of a fast-growing technology company
Ability to create structure in ambiguous situations
Strong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint);
Salesforce CRM, Smartsheet, etc.
Education
BA/BS (MBA/Master preferred)
Location
São Paulo, Brazil
Essential Language Skills
Portuguese, Spanish and English
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at
Rimini Street. We hire only the best, the most extraordinary professionals and
provide compensation, bonuses, and benefits to match the skills of our
top-performing team members. Do you thrive in a fast-paced environment, enjoy
growing together, and get excited about learning new skills? Are you looking for
an opportunity to make a true impact as part of a team of extraordinary
professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and
collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our
unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini
Street Foundation, weve made positive impacts in six continents for over 350
charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100
companies
Over 1,800 team members in 22 countries
S. and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is
proud to be an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to age, race, color,
religion, national origin, sexual orientation, gender or gender identity,
disability, protected veteran status, or any other characteristic protected by
law.
To learn more about how Rimini Street is redefining the enterprise software
support industry, visit
Please Note:
Rimini Street does not accept resumes submitted by recruiting/staffing firms
unless specifically requested by Human Resources. Unsolicited resumes will be
ineligible for referral fees.