Vaga de Solution Support Engineer
1 vaga: | Publicada em 04/07
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We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on
collaboration and a shared passion to help the world run better. How?
We focus every day on building the foundation for tomorrow and creating a
workplace that embraces differences, values flexibility, and is aligned to our
purpose-driven and future-focused work. We offer a highly collaborative, caring
team environment with a strong focus on learning and development, recognition for
your individual contributions, and a variety of benefit options for you to choose
from.
We help the world run better
Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences, values
flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on
learning and development, recognition for your individual contributions, and a
variety of benefit options for you to choose from. Apply now!
Support Engineer - BTP Data Management
Please, submit your CV in English. Only CVs submitted in this language will be
assessed.
Expectations and Tasks
Among other responsibilities, you should expect to do many of the following:
Investigate and resolve critical system issues for our customers
Analyze complex, real world, unique problems; often working in production
environments
Continuously expand your knowledge for your assigned product(s)
Create and share Knowledge Base Articles used by customers and your colleagues
Feel the satisfaction of delivering a solution to customers that makes their
businesses run simpler and better
Meet, work and talk with colleagues and customers from all around the world
Become a Trusted Advisor to our customers for your product area
Were looking for someone who thinks analytically and likes to stay curious. Are
you passionate about helping customers? Do you enjoy being part of an innovative,
fast-paced and fun team environment? Do you have excellent communication skills?
Can you juggle multiple issues and make every customer feel like your only
customer?
Education
University degree in Computer Science, Information Technology, or related areas,
preferred, but not required.
Skills and Competencies Required:
Excellent English communication skills (written and oral)
Excellent diagnostic and technical analysis skills
Ability to assess, plan and troubleshoot while collecting information about the
customers issue
Knowledge of at least one of the following:
o Databases (SQL, Oracle, DB2, SQL Server, MySQL, etc.) o Operating systems
(Windows Server, Linux, AIX, etc.) o Object-oriented programming (Java, C++, ABAP,
etc.) and programming logic
Preferred:
Experience troubleshooting software applications, including installation,
migration and networking
Knowledge of business and financial processes
Experience with case tracking systems
" SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP Data Services,
etc.)
Work Experience " Two years experience working with customers in a supportive
role, or as an SAP customer using above technologies
What you can expect from us:
Support to help you excel
An industry-leading salary and a top-notch office environment
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work
together more efficiently and use business insight more effectively. Originally
known for leadership in enterprise resource planning (ERP) software, SAP has
evolved to become a market leader in end-to-end business application software and
related services for database, analytics, intelligent technologies, and experience
management. As a cloud company with two hundred million users and more than one
hundred thousand employees worldwide, we are purpose-driven and future-focused,
with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone regardless of background feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees:
Only permanent roles are eligible for the SAP Employee Referral Program, according
to the eligibility rules set in the SAP Referral Policy. Specific conditions may
apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to
their age, race, religion, national origin, ethnicity, age, gender (including
pregnancy, childbirth, et al), sexual orientation, gender identity or expression,
protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with
an external vendor.
Requisition ID:
398478 | Work Area:
Customer Service and Support | Expected Travel:
0 - 10% | Career Status:
Professional | Employment Type:
Regular Full Time | Additional Locations:
#LI-Hybrid.
Job Segment:
ERP, System Administrator, Cloud, SAP, Computer Science, Technology