Vaga de Services Development Sr. Analyst
1 vaga: | Publicada em 04/07
A combinar
Sobre a vaga
Job Description
Hybrid:
Work physically at General Motors 3 times per week (TUE-THU)
Role:
CCA - Service Development is the organization responsible for creating strategies,
programs and process to maintain Chevrolet vehicles making their maintenances or
any other services needed in our dealers, through all its lifecycle. Our vision is
to Chevrolet Service be recognize as a trusted choice that fits customers
lifestyle with convenience that delights and creates confidence in ownership,
inspiring future vehicle purchases. This function will have a direct relationship
with several areas (parts, legal, Marketing, Dealers, global teams, etc.) to
development programs that will guarantee customer retention and profitability in
service operations.
Main responsibilities are:
This position will be the Program owner of specific initiatives to increase customer retention and improve customer experience in our dealers. In that way, some of the main activities are:
Develop and research new strategies/programs. (Benchmark in all South America
markets to identify best practices)
Define or improve program process, standards and KPI.
Define training strategy or material needed to launch/reinforce services programs.
Define best implementation strategy of new methodology/new programs.
Define KPI, objectives, identify best data sources to measure program performance.
Monitor Reports and evaluate results.
Support field team and dealers in any requirements related to launched programs.
Continue updating and improving programs.
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Additional Job Description
Qualifications and Skills (Mandatory):
Bachelor's degree in any area (Management, Engineering, etc)
Fluency in English (mandatory)
Experience in process design and mapping, focusing on improvements and customer
retention
MS proficiency (specially Excel, Power Point)
Data analytics knowledge (specialty Cognos , Knime, BI Tools, etc)
High level of interpersonal skills to work effectively with others
Communication skills
High level of analytical ability
Self motivated and seeks empowerment
Creativity
Preferred Qualifications:
Spanish language will be a plus
Knowledge of Dealer process and mechanical aptitude will be a plus
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we
embrace the responsibility to lead the change that will make our world better,
safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must
make a choice every day individually and collectively to drive meaningful
change through our words, our deeds and our culture. Our Work Appropriately
philosophy supports our foundation of inclusion and provides employees the
flexibility to work where they can have the greatest impact on achieving our
goals, dependent on role needs. Every day, we want every employee, no matter their
background, ethnicity, preferences, or location, to feel they belong to one
General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We understand
and embrace the variety through which people gain experiences whether through
professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.