Vaga de Senior Support Analyst
1 vaga: | Publicada em 30/06
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Job Title
Senior Support AnalystJob Description
Job title:
Senior Support Analyst
Your role:
This position gives you the opportunity to manage the deployment and customer
satisfaction of IT solutions such as Advanced visualization (AV) and Artificial
Intelligence (AI) for radiology, offered by the Philips Health IT division. These
information management solutions help medical teams to better take care of
millions of patients.
Your main tasks are to
Install and configure CI IT solutions:
Advanced visualization (AV) application server, Artificial Intelligence (AI).
Perform software upgrades in version upgrade.
Realize remote support of solutions, managing customer calls and acts to fix
issues.
Validate the prerequisites and deploy the technical solutions in accordance with
the project schedule.
Validation of the solutions proposed in pre-sales. Provide solutions to customers
in the event of specific requests.
Provide detailed technical documents for configurations and settings.
You are the guarantor of the passage into production on the technical level of the
installed solutions.
Share user feedback, points of improvement and correction of the system with the
Quality and Development teams.
Review customer feedback to make recommendations for engineering changes, if any.
Participate in project retrospectives to determine areas for future improvement.
" You will be a member of the Clinical Informatics business unit.
You interact with healthcare professionals mainly in Radiology as well as with
hospital IT departments to integrate our AV/AI solution into the hospital clinical
workflow.
Position based at Philips Brazil headquarters in Blumenau.
" In return, we offer you to be a player in hospital transformation in LATAM
supporting NA in order to continuously improve the quality of care provided to
patients. You will evolve in a reactive work environment where your decisions will
have a real impact on the understanding of our solutions and the patient journey
at the hospital.
You will be involved in your development towards other functions within the group.
You're the right fit if:
Bachelor's, Master's or Engineering degree in Computer Science.
Experience in IT deployment and/or IT-support (ideally in a hospital setting).
Excellent IT skills, team spirit, interpersonal skills and pedagogy to provide the
best service to our customers.
Strong client, solution and result orientation.
Fluent English mandatory.
Expert in medical IT, the candidate will have to master hospital workflows and the
standards in force.
Good skills in IT trouble shooting, logs analysis correlated to solution usages.
Network:
knowledge of hospital network as protocols and limitation
Infrastructure:
Windows servers, virtualization, Hyper-V, Vmware,
SQL database
Available to travel, throughout Brazil, NA or LATAM (15% travel to be expected)
About Philips
We are a health technology company. We built our entire company around the belief
that every human matters, and we won't stop until everybody everywhere has access
to the quality healthcare that we all deserve. Do the work of your life to help
the lives of others.
" Learn more about
our business
.
" Discover
our rich and exciting history
.
" Learn more about
our purpose
.
If youre interested in this role and have many, but not all, of the experiences
needed, we encourage you to apply. You may still be the right candidate for this
or other opportunities at Philips. Learn more about our commitment to diversity
and inclusion
here
.