Vaga de Senior Principal Program Manager – Customer Delivery Management

Responsibilities Manage LAD dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner Provide a single point of contact for customer leadership and project teams Own work-back schedules, communication plans, and monitor project tasks and milestones Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints with customer success Drive out solutions with cross-functional teams consisting including Engineering, Product Management, Legal, and executive leadership Deliver internal and external executive status updates, and exercise good judgment to escalate issues and blockers quickly Own Customer Delivery Management program standards, iterate on existing processes, and dive deep to optimize efficiency and productivity Engage with local account teams and sales leaders to ensure alignment with regional strategy initiatives Preferred Qualifications BS or MS degree or equivalent experience relevant to functional area Relevant experience managing high visibility implementation projects and/or customer engagements A skilled problem-solver and strategic thinker who takes ownership The ability to work autonomously, make high impact decisions, and judgement calls Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels Thrive in an innovative, ambiguous, and fast-paced environment PMP, PgMP, or equivalent project management certification is a plus The ability to travel to customer site or local office up to ~20% Career Level - IC5 As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer