Vaga de Senior Manager, Technical Support Operations
1 vaga: | Publicada em 29/06
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Who we are is what we do.Deel and our family of growing companies are made up of
global teams dedicated to helping businesses hire anyone, anywhere, easily. The
team comprises over three thousand self-driven individuals spanning over 100
countries, and our unified yet diverse culture keeps us continually learning and
innovating the platform and products for customers.Companies should be able to
hire the best talent anywhere in the world, so we are building the best platform
to make that a reality. Our market-leading technology, expertise, and global team
are crucial to the platforms success. We deliver the best products and features
in our space, enabling millions of jobs worldwide and connecting the global
workforce with the best companies and opportunities.Why should you be part of our
success story?A 30-mile hiring radius should no longer dictate how companies hire
because exceptional talent lives everywhere. Deel sees a world without hiring
borders and endless talent that pairs perfect candidates with great companies.We
offer global teams all the tools they need to hire, onboard, manage, pay, and
scale at full speed. We aim to foster a diverse global economy by building a
generational platform that seamlessly connects companies with talent
worldwide.After our successful Series D in 2021, we raised another $50M in 2023,
doubling our valuation to $12B. Theres never been a more exciting time to join
Deel the international payroll and compliance market leader.Who You AreYou are a
strategic thinker with experience in technical operations, primarily focused on
supporting customer experience through success models, automation, and AI. You
have strong analytical, communication, goal-setting, problem-solving, and research
skills.What you'll doManage the TechOps teams that act as 2nd level to the Level 1
support team Cross-functionally work directly with engineering, product, fincrime
and payment operations (to name a few) to solve complex customer issues around
global payroll, invoices, HRIS, 3rd party processing teams and numerous Deel
partners Develop, implement, and monitor day-to-day operational systems and
processes to provide visibility into the goals, progress, and obstacles of key
initiatives.Plan, monitor, and analyze key metrics for day-to-day operations to
ensure efficient and timely completion of tasks.Balance immediate solutions to
improve the customer experience with architecting future solutions to scaleEnsure
that the customer experience is efficient and effective for the customer and
internal stakeholdersRecommend innovative, scalable solutions to solve
customer-related needs, backed by data driven insightsEmployee hiring, training,
development, assessments, management, leadership, and career path plans.You will
be expected to roll up your sleeves dig into the weeds and interact and solve
customer problemsRequirementsExperience:8+ years of combined expertise in People
Leadership, Operations, Planning, Budgeting, Process Design, Process
Re-engineering, Change Management, and Communications.Work Style:Comfortable
working autonomously with minimal guidance, supporting leadership and driving
initiatives.Ability to operate without direct supervision, prioritizing tasks and
supporting multiple leaders.Ability to work remotely and continue to stay focused
and productive and work flexible hours as your teams are in multiple time zones
covering EMEA< LATAM and APACLeadership and Relationships:4+ years of managerial
experience, capable of both direct work contributions and managing a team.Proven
capability in building relationships and fostering connections across various
levels of the organization for success.Transformation and Improvement:Proficiency
in leading large-scale transformation and process improvement programs.Holistic
thinking to align teams with organizational goals and encourage a big-picture
perspective.Skills:Comprehensive understanding of operational processes and
process-oriented thinking.Exceptional verbal and written communication skills with
a collaborative and engaging approach.Proficiency in complex spreadsheet
manipulation and crafting executive-level presentations.Ability to interface
effectively with customers and diverse roles across all organizational
levels.Comfort in ambiguous situations, coupled with intellectual curiosity and a
proactive attitude.Analytical & Data-Driven:Analytical and data-driven mindset to
solve complex business problems and recommend continuous improvement
initiatives.Solid knowledge of SQL, Looker and DataDog.Environment and
Tools:Thrives in a fast-paced, dynamic work environment.Relationships are
critical. You need to develop connections throughout the organization to be
successful.Hands on experience in driving large scale transformation / process
improvement programsHolistic thinking and ability to influence teams to look at
the big picture and gain alignment with the organizational goalsExcellent
understanding of functional operational processes/process thinkingExceptional
verbal and written communication skills, teamwork skills, and an engaging
personality.A proven ability to effectively interface with customers and a diverse
range of roles at all levelsComfort with ambiguity, intellectual curiosity, and a
bias towards actionTotal RewardsOur workforce deserves fair and competitive pay
that meets them where they are. With scalable benefits, rewards, and perks, our
total rewards programs reflect our commitment to inclusivity and access for
all. Some things youll enjoyProvided computer equipment tailored to your
roleStock grant opportunities dependent on your role, employment status and
locationAdditional perks and benefits based on your employment status and
countryThe flexibility of remote work, including WeWork access where availableAt
Deel, were an equal-opportunity employer that values diversity and positively
encourage applications from suitably qualified and eligible candidates regardless
of race, religion, sex, national origin, gender, sexual orientation, age, marital
status, veteran status, disability status, pregnancy or maternity or other
applicable legally protected characteristics.