Vaga de Senior Enterprise Customer Success Manager

RESUMES MUST BE SUBMITTED IN ENGLISH As a Senior Enterprise Customer Success Manager (CSM) at Signifyd, youll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers and companys expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, youll be able understand customers business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd. Responsibilities: Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clientsLeverage knowledge of the Signifyd platform to advise on best practices around product usage with end-usersIdentify, establish, and strengthen relationships with current and potential stakeholders within your accountsSuccessfully close renewals and seek out additional expansion opportunities within your book of businessEnsure swift resolution of account issues by leveraging resources from cross-functional teams, as neededWork closely with Marketing to identify and convert successful customers into advocatesEmbody Signifyd values and serve as a role model for other team membersDevelop collateral and conduct periodic business reviews with client executive teamsAct as a face of the company at trade shows and other key industry events, both virtually and in person Requirements for position: 5+ years of Customer Success Management and/or Account Management; technology background requiredProven customer management experience with large and complex accountsExcellent communication and presentation skillsProfessional fluency in Portuguese, English and SpanishAn analytical and metrics-driven work styleAbility to analyze complex situations and develop associated action plans and lead teams to achieve key objectivesDeep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)Driven, resourceful, detail-oriented, and highly organizedSelf-starter who thrives under ambiguity in a fast-paced, deadline-oriented environmentBackground in e-commerce, fraud or payments industries is a plus #LI-RemoteWe want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Signifyd's Applicant Privacy Notice