Vaga de Senior Delivery Manager - Ad Sales
1 vaga: | Publicada em 06/07
- A combinar
Sobre a vaga
Role:
Sr. Delivery Manager - Ad Sales
Principal Responsibilities
Manage the overall performance and governance of the Statements of Work (together
with Vendor Account Manager)
Manage the day-to-day operations in accordance with requirements and SLAs set out
in this SOW. Prompt identification and resolution of Service delivery issues
including implementation of preventative measures. Transition management during
set up phase or expansion phases
Establish the Service Provider infrastructure necessary to perform the Services,
including all technology, financial, human resources, security, facilities and
communication resources. Coordinate with Airbnb as needed. Install all Service
delivery processes and Service Level reporting mechanisms
Provide exceptional people management, mentorship and career development to
members of your team, including managers and reps, achieve low attrition levels
and high employee engagement
Drive Operations teams to deliver continuous improvement and productivity/quality
gains
Flag and escalate business risks timely to client
Analyzing data to identify trends in customer needs or behavior patterns that may
require changes to business processes
Developing and implementing new processes or procedures to improve efficiency or
quality of service
Coordinating with other departments such as marketing, sales, or human resources
to ensure that customers receive appropriate attention
Conducting regular meetings with clients to ensure satisfaction with service
standards
Critical Skills Required
Dynamic leader with experience and passion for managing large and diverse teams
across multiple sites in a fast paced environment, able to deal with rapid change
and ambiguity
Strategic thinker with strong analytical and problem-solving skills
Very strong level of English, both written and verbal
Excited to be part of a global operations teams, design effective business
operations, tackle complex problems, and develop individual team members
Adaptable and energized by a fast-paced environment
University Graduate or above
14+ years of experience in operations in Social Media industry
7+ years of people management experience, including managing leaders, and a strong
desire to develop team members