Vaga de Senior Delivery Manager - Ad Sales
1 vaga: | Publicada em 06/07
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Role:
Sr. Delivery Manager - Ad Sales Principal Responsibilities Manage the overall
performance and governance of the Statements of Work (together with Vendor Account
Manager) Manage the day-to-day operations in accordance with requirements and SLAs
set out in this SOW. Prompt identification and resolution of Service delivery
issues including implementation of preventative measures. Transition management
during set up phase or expansion phases Establish the Service Provider
infrastructure necessary to perform the Services, including all technology,
financial, human resources, security, facilities and communication resources.
Coordinate with Airbnb as needed. Install all Service delivery processes and
Service Level reporting mechanisms Provide exceptional people management,
mentorship and career development to members of your team, including managers and
reps, achieve low attrition levels and high employee engagement Drive Operations
teams to deliver continuous improvement and productivity/quality gains Flag and
escalate business risks timely to client Analyzing data to identify trends in
customer needs or behavior patterns that may require changes to business processes
Developing and implementing new processes or procedures to improve efficiency or
quality of service Coordinating with other departments such as marketing, sales,
or human resources to ensure that customers receive appropriate attention
Conducting regular meetings with clients to ensure satisfaction with service
standards Critical Skills Required Dynamic leader with experience and passion for
managing large and diverse teams across multiple sites in a fast paced
environment, able to deal with rapid change and ambiguity Strategic thinker with
strong analytical and problem-solving skills Very strong level of English, both
written and verbal Excited to be part of a global operations teams, design
effective business operations, tackle complex problems, and develop individual
team members Adaptable and energized by a fast-paced environment University
Graduate or above 14+ years of experience in operations in Social Media industry
7+ years of people management experience, including managing leaders, and a strong
desire to develop team members