Vaga de Senior Agent, Customer Service (Spanish Speaker)
1 vaga: | Publicada em 04/07
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Sobre a vaga
Who We Are:
OKX is revolutionizing world systems through our cutting-edge digital asset
exchange, Web3 portal and blockchain ecosystems. We are deeply committed to
shaping a fairer, more transparent and accessible society through blockchain
technology and, to date, we have 30+ million users, 3000+ employees and 180+
countries believing in the same vision as us. We are safe and reliable, backed by
our Proof of Reserves. As strong supporters of the Arts and Sports, we are proud
partners of
About this job:
Interacts with customers to address their inquiries and problems in real-time.
Quick responses through live chat and professional, courteous customer service are
among your duties. Additionally, following up on help requests usually requires
email communication as part of your tasks.
What Youll Be Doing:
Attending to all inquiries/issues from global customers on multiple channels
including email, chat, voice, and social media.
Liaising with both internal & external stakeholder e.g. product managers & the
marketing team to handle complaints and feedback related to websites, products,
platforms, and services, etc.
Maintaining a working knowledge of company products to effectively communicate
with customers.
Creating and maintaining strong relationships with company partners and external
stakeholders.
Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by
the operations management, which cannot be completed within the agreed procedures.
What We Look For In You:
A diploma in finance, customer service, or a related field.
A minimum of 2 years' experience as a social media agent, customer service, or a
similar role.
Excellent command of spoken and written English AND Spanish.
Ability to work independently in a fast-paced environment.
Willingly to work according to given schedule to support 24x7 operations.
Strong people skills:
Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset:
passion to find the right solution for Customer, and resolve the issue overcoming
obstacles; good cost-efficient decision making.
Excellent time management:
ability to multi-task to solve issue for Customers, while managing time.
Quick learner:
ability to ramp up quickly and act on feedback constructively.
Nice to Haves:
Working knowledge of CRM tools, such as Zendesk.
Familiar with crypto/finance-technology industry
Experience working with teams across global offices and time zones.
Basic computer knowledge:
MS Office, MS Outlook and Internet Explorer and others applications like GA.
Call center customer service-related work experience is preferred.
Why Join Us?
Competitive remuneration package
RM 2500 Benefits per annum (Training & Wellness)
Yearly Bonus
Work remotely
Excellent prospects for growth and promotion - we provide you with assistance,
opportunities for skill development, mentoring, and training programmes to help
you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with
individuals from various backgrounds, cultures, and nations.