Vaga de SASE Customer success Engineer

The Offer A role that offers a breadth of learning opportunities Opportunity to make a positive impact Opportunity within a company with a solid track record of performance The Job  Your responsibilities: This is a technical person working with several customers;  s/he will have a CSM (cust succ mgr) who does the sales/meeting set up etc Weekly meeting with Customer, show value, help understand the product. Customers in Mexico, Brazil, Columbia etc Managing customer escalations, balancing  customer expectations and negotiating successful resolutions The Profile You have at least 6 years experience within a Customer Success role, ideally within the Telecommunications industry. You have working knowledge of SASE You pay strong attention to detail and deliver work that is of a high standard You possess strong analytical skills and are comfortable dealing with numerical data You are a self-starter and demonstrate a high level of resilience Experience in network and security needs to be strong. Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) Knowledge of Linux (including BASH and Python scripting). Experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. Experience working with Customers- Be a Go-To customer expert . Help customer ramp up on the product. The Employer Our client is a specialist Information Technology consulting solutions provider. Our client teams enable IT and Business organizations to keep abreast of rapid changes in their industry and technology sectors.