Vaga de Sales Operations Manager
1 vaga: | Publicada em 03/07
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Role:
Sales Operations Manager Location:
Curitiba, BR (Onsite role)
Job description:
Serving as liaison between client and Vendor development and operational team
Proactively update and flag to client emerging issues and offer actions to
mitigate but also proactively share best practices to drive the global program
forward
Optimize program operations with a focus on process management, key strategic
initiatives per quarter and; ensure basics are always in place and operations
manager proactively bring ideas and tangible actions to improve the business and
performance
Walk the walk Ensure agreed deliverables are met on time and in right quality
Regular coaching and development of the team lead group is indispensable to
provide consistent messaging, coaching, performance management and prioritization
of tasks of all teams. It is expected from the operations manager to ensure the
performance corridor of different markets is very narrow and performance is as
consistent as possible across markets within the same program
Ascertain that the quality assurance team ensures processes are in accordance with
client expectations as well as contractually agreed number of quality audits are
met
Proactively share existing bottlenecks and challenges with quantified impact on
operations to allow appropriate prioritization
Able to clearly outline current performance drivers for their program(s) and
actions to improve
Liaise with client Program Manager to ensure Vendor's Personnel meets client
recommended requirements
Managing the scheduling and chairing of all account review meetings and work with
client applicable manager(s) and/or dedicated operations lead(s) to review daily,
weekly, and monthly operations and performance
In respect of client relevant products or operations which require prompt or
urgent action or changes to relevant Support/Sales Services, the Operations
Manager (or his/her nominee) shall also have the following responsibilities :
Be available during all operations hours to receive client communications; and
Confirm receipt of such communications as soon as reasonably practicable but in
any event within 8 hours of issue by Client
Promptly take and implement all reasonably necessary actions and measures to
address the relevant issues as communicated by client
Additional Requirement:
Diverse experience in scalable operations and sales environments ideally with
experience in managing internal and external (3rd party Vendor partners)
stakeholders to drive results.
Strong collaboration skills across function and regions, ability to adapt to a
fast-paced, international work environment with a passion for making an impact and
share best practices
Exceptional communication and presentation skills; able to articulate the story
and drivers behind positive or negative performance trends tied to tangible
actions
Strong critical and analytical thinking with an entrepreneurial and proactive
mind-set
Ability to effectively prioritize tasks and manage time, even under high- pressure
situations
Fluency and excellent communication skills in English