Vaga de RCS Product Support Specialist

What We Need: Someone to be the primary point of contact for clients by handling phone calls, and emails from customers in the United States and other countries. To provide timely and accurate answers on subjects that can range from software clock building to audio cards, network infrastructure, or a SQL Server database. This is a remote .                                                                             What You'll Do:You will document interactions with customers; provide answers by identifying problems; research answers and guide customers through corrective steps. You will work with colleagues to troubleshoot problems in software, hardware, networks, and systems.You will be writing up technical documentation that can be used to repair software defects and deliver enhancements. You will work with customers to improve software system performance by identifying problems and recommending changes. We ask that you keep your skills up to date by participating in educational opportunities and maintaining personal networks. Working with other departments within RCS teams to further extend our What You'll Need:The ideal candidate should have knowledge of Radio industry, possess excellent customer service skills and a team focus. Attention to detail and ability to multitask in a fast-paced environment is necessary. Candidates should have a fundamentally sound knowledge of radio technologies, networking technologies, and Microsoft Windows.We are looking for people with recent experience working in a Radio, IT, or Engineering environment. Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable. If you also have prior Customer Service experience, we want to hear from you! We need people with a built-in ability to prioritize. Your experience in Radio or TV means you know what to do when the Off-Air call comes in. Ideally, you already have well-developed troubleshooting and investigative skills.We never close! Alternate schedules may be required.Bilingual English\Spanish abilities are a plus.We need someone with a can-do !                                                                             What You'll Bring:Compensation:Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.$23.07 - Location:VIRTUAL MST, Position Type: r                                                                             Time Type:Full Pay Benefits:iHeartMedias benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:Employer sponsored medical, dental and vision with a variety of coverage optionsCompany provided and supplemental life insurancePaid vacation and sick timePaid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosingA Spirit day to encourage and allow our employees to more easily volunteer in their communityA 401K planEmployee Assistance Program (EAP) at no cost  services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregivingA range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and re!                                                                             We are accepting applications for this role on an ongoing basis.