Vaga de Project Operations Manager

Project Operations ManagerÏ Serving as liaison between client and Vendor development and operational team Ï Proactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forward Ï Optimize program operations with a focus on process management, key strategic initiatives per quarter and; ensure basics are always in place and operations manager proactively bring ideas and tangible actions to improve the business and performance Ï Walk the walk  Ensure agreed deliverables are met on time and in right quality Ï Regular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management and prioritization of tasks of all teams. It is expected from the operations manager to ensure the performance corridor of different markets is very narrow and performance is as consistent as possible across markets within the same program Ï Ascertain that the quality assurance team ensures processes are in accordance with client expectations as well as contractually agreed number of quality audits are met Ï Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization Ï Able to clearly outline current performance drivers for their program(s) and actions to improve Ï Liaise with client Program Manager to ensure Vendor's Personnel meets client recommended requirements Ï Managing the scheduling and chairing of all account review meetings and work with client applicable manager(s) and/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performance Ï In respect of client relevant products or operations which require prompt or urgent action or changes to relevant Support/Sales Services, the Operations