Vaga de Production Support Engineer

Experience in Support roles Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc. Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc. Familiarity with release packaging and deployment: Rundeck, Ansible, etc. Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc. Methodical approach to problem solving and incident management Able to define and document operational procedures and runbooks Understanding of SDLC and Agile. Experience with Service Now or similar tools