Vaga de Mgr-Housekeeping (Style Manager)
1 vaga: | Publicada em 30/06
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JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club
and, if applicable, Laundry. Directs and works with employees to verify property
guestrooms, public space and employee areas are clean and well maintained.
Completes inspections and holds people accountable for corrective action. Position
assists in ensuring guest and employee satisfaction while maintaining the
operating budget.
CANDIDATE PROFILE
Education and Experience
" High school diploma or GED; 2 years experience in the housekeeping or related
professional area.
OR
" 2-year degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work experience
required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
" Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.
" Inspects guestrooms on a daily basis.
" Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.
" Inventories stock to verify adequate supplies.
" Supports and supervises an effective inspection program for all guestrooms and
public space.
" Understands the impact of departments operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted goals.
" Verifies all employees have proper supplies, equipment and uniforms.
" Communicates areas that need attention to staff and follows up to verify
understanding.
" Supervises daily Housekeeping shift operations and verifies compliance with all
housekeeping policies, standards and procedures.
" Participates in departmental meetings and continually communicates a clear and
consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
" Uses all available on the job training tools to train new room attendants and
provide follow-up training as necessary.
" Establishes and maintains open, collaborative relationships with employees and
verifies employees do the same with them.
" Schedules employees to business demands and for tracks employee time and
attendance.
" Verifies employees understand expectations and parameters.
" Verifies property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according to Standard and
Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process,
where applicable.
" Supervises staffing levels to verify that guest service, operational needs, and
financial objectives are met.
" Observes service behaviors of employees and provides feedback to individuals.
" Verifies employee recognition is taking place on all shifts.
" Participates in an on-going employee recognition program.
" Solicits employee feedback, utilizes an open door policy, and reviews employee
satisfaction results to identify and address employee problems or concerns.
" Participates in employee progressive discipline procedures.
" Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
" Sets a positive example for guest relations.
" Understands the brand's service culture.
" Participates in the development and implementation of corrective action plans to
improve guest satisfaction.
" Empowers employees to provide excellent customer service.
" Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.
" Responds to and handles guest problems and complaints.
" Strives to improve service performance.
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
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