Vaga de Manager, Quality Assurance (CALA) - Brazil
1 vaga: | Publicada em 30/06
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***The location for this position is Brazil***
This is your chance to be part of an in-house Brand Operations team that works to
ensure that Hotel owners and General Managers have the tools and resources that
they need to be successful. As a Quality Assurance Manager on the Quality
Assurance (QA) team reporting to an Area Manager of QA, you will visit 100+ hotels
in your territory and will evaluate and conduct inspections of designated hotels.
Your main duty is to protect the integrity of the brands inspected in terms of
cleanliness, condition, guest safety and brand standards.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program:
100 nights of discounted travel with room rates as low as $40/night
Hilton Shares:
Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a
15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive
parents
Mental health resources including free counseling through our Employee Assistance
Program
Paid Time Off (PTO)
Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering
leadership development opportunities and programs through every step of a Team
Members career journey and at every level, both in our hotels and across
corporate.
**Available benefits may vary depending upon terms and conditions of employment
and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make
your work unique.
What your day-to-day will be like:
Perform routine Quality Assurance evaluations
Address inquiries and communications made internally, both verbally and in written
communications
How you will collaborate with others:
Communicate with Peers, Area Managers, Sr. Directors, Vice Presidents, Brand
teams, Design and Construction, Owners, Management companies, and General Managers
to answer inquiries about brand standard compliance, QA, brand protocol,
procedures, and Improvement Plans
What projects you will take ownership of:
Territory Management, Expense Management, Audits completed and annual goals.
Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring
downtime work is completed and any projects assigned are submitted by established
deadlines
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
Five (5) years of management experience - Hotel Operations
Three (3) years of experience as a General Manager or Department Head in a Focused
Service hotel
Travel up to 90% and have a Valid Driver's license
Fluent in English, Portuguese and Spanish
It would be useful if you have:
Food Safety Certification
Project management skills. Working knowledge of product replacement cycles,
renovations and physical upgrades.
Problem resolution and consulting skills to mitigate potential conflicts/issues
with general managers, owners, and/or internal customers while upholding the
integrity of the brand
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company
with a diverse portfolio of world-class brands. Dedicated to filling the earth
with the light and warmth of hospitality, we have welcomed more than 3 billion
guests in our more-than 100-year history. Hilton is proud to have an award-winning
workplace culture and we are consistently named among one of the Worlds Best
Workplaces. Check out the Hilton Careers blog and Instagram to learn more about
what its like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color,
race, creed, religion, national origin, ancestry, citizenship status, age, sex or
gender (including pregnancy, childbirth and related medication conditions), gender
identity or gender expression, sexual orientation, marital status, military
service, status as a protected veteran, disability, protected medical condition as
defined by applicable law, genetic information, or any other protected group
status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to
perform the essential functions of the position and provide other benefits and
privileges of employment in accordance with applicable law. Please contact us if
you require an accommodation during the application process.
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