Vaga de Maketing Digital Team Leader
1 vaga: | Publicada em 06/07
- A combinar
Sobre a vaga
Previous experience in personnel management in service/technical areas in a Call
Center environment or technology/service/sales sector o Familiarity with the
project " Management
" Moderate understanding of business process improvement methods
" Understanding of departmental policies and procedures
" The company's expectation of team leaders is that 70% of their time is dedicated
to coaching, monitoring and direct support to their agents.
" Effective use of leading call activity dashboards and reports to ensure
excellent performance accuracy
" Ability to identify and develop talent, lead, motivate and train direct reports
in order to establish and develop an effective team; identify outliers and manage
the team.
performance to continuous KPI achievement
" Managing day-to-day operations ensure consistent quality and productivity
across channels (call, email, chat, etc.) to add maximum value for advertisers.
" Ensure consistent performance according to the relevant service level metrics or
revenue/funnel goals
" Strong communication to ensure quarterly strategy as well as monthly and weekly
priorities are understood and adhered to by agents.
" Able to adjust messaging to different target audiences (agent, Ops Manager) with
to-the-point communication
" Able to adapt quickly to changes in workflows/processes/procedures/product
features
* Advanced English
* 100% in person