Vaga de Maketing Digital Team Leader
1 vaga: | Publicada em 06/07
- A combinar
Sobre a vaga
Previous experience in personnel management in service/technical areas in a Call
Center environment or technology/service/sales sector o Familiarity with the
project " Management " Moderate understanding of business process improvement
methods " Understanding of departmental policies and procedures " The company's
expectation of team leaders is that 70% of their time is dedicated to coaching,
monitoring and direct support to their agents. " Effective use of leading call
activity dashboards and reports to ensure excellent performance accuracy " Ability
to identify and develop talent, lead, motivate and train direct reports in order
to establish and develop an effective team; identify outliers and manage the team.
performance to continuous KPI achievement " Managing day-to-day operations
ensure consistent quality and productivity across channels (call, email, chat,
etc.) to add maximum value for advertisers. " Ensure consistent performance
according to the relevant service level metrics or revenue/funnel goals " Strong
communication to ensure quarterly strategy as well as monthly and weekly
priorities are understood and adhered to by agents. " Able to adjust messaging to
different target audiences (agent, Ops Manager) with to-the-point communication "
Able to adapt quickly to changes in workflows/processes/procedures/product
features * Advanced English * 100% in person