Vaga de KYC Coordinator

As a KYC Coordinator at SumUp, you willGuarantee overall adherence of KYC processes to regulatory rulesGuarantee proper report of KYC processes and policies internally with AML and Compliance teams, but also externally, with card schemes compliance programs, and the Central Bank of BrazilEnsure correct report, data and plans for internal audit reports, including KYC refresh initiativeLead onboarding operational team to guarantee KYC processes main indicators such as SLAs and qualityGuarantee correct processes for SDD, CDD and EDD based on the customer's risk levelIdentify opportunities to increase agent efficiency and process improvementsDefine optimal capacity planning for the onboarding operations teamYou'll be great for this role if youAre familiar with regulatory business norms and resolutions, preferably knowledge of KYC processes such as CDD and EDDHave advanced English skillsHave solid leadership and people development experienceHave excellent analytical and problem solving skillsAre familiar with operational processes and continuous improvementHave experience or are familiar with operational KPIs Why you should join SumUpWere a truly global team of + people from 60+ countries;You'll have the opportunity to make an impact as we work in flat hierarchies;Youll receive a budget for your individual development, attending conferences, and external training;You can truly create your own path here and help us shape the future for small merchants;SulAmérica health insurance plan, Caju benefit (multiple possibilities: meals, culture, health), partnership for mental health activities with Zenklub, optional dental assistance, private pension plan, Gympass, life insurance and more.About SumUpWe believe in the everyday hero.Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founders mentality and a 'team-first attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.SumUp will not accept unsolicited resumes from any source other than directly from a candidate.Job Application TipWe recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you dont tick every box, its ok too because it means you have room to learn and develop your career at SumUp.Job Application TipWe recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you dont tick every box, its ok too because it means you have room to learn and develop your career at SumUp.