Vaga de Jr. Customer Success Analyst

Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. We are a rapidly growing bank. We offer international remittance services and are pioneers and leaders in cross-border payments. With Ebury Bank, millions of Brazilians have access to the world's best products and technology, and millions of foreigners have access to the best products and services in Brazil. We are seeking professionals who are attuned to new trends and who possess analytical skills coupled with an entrepreneurial mindset: Enjoy autonomy and freedomBring ideas and are able to implement themValue and practice collaborative attitudesAnd above all: passionate about innovation. If building the new excites you, explore this career opportunity at Ebury Bank.Our Challenges:In a bank that dreams big and likes to explore new businesses, our main challenge is always to improve our workflows and controls, ensuring the quality of all our operations. We are looking for an Account Manager with experience in the payments market to be the voice of the customer within Ebury Bank, to build relationships and connections with key decision-makers, generate value, and support the customer and their needs so that we can grow together.Responsibilities: Develop business in key accounts, identifying and meeting customer needs;Monitor performance KPIs and ensure compliance with service levels;Anticipate impacts on customers and proactively address them to minimize operational noise;Support the support area in resolving incidents, interacting with other areas of the bank to resolve problems and provide feedback to the customer;Act to expand the products and services offered to the customer portfolio;Monitor customer satisfaction levels and identify potential risks impacting customer retention and competitive attacks;Identify recurring operational problems and define an action plan for their definitive resolution. Requirements and Qualifications: Bachelor's degree;Experience as an Account Manager in the payments and/or financial market;Good interpersonal skills;Analytical capacity;Fluent in English.