Vaga de IT Analyst - Infrastructure
1 vaga: | Publicada em 03/07
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The IT Infrastructure Analyst will be responsible for managing and maintaining our
organization's IT infrastructure. This position plays a crucial role in ensuring
the smooth operation of our systems, servers, networks, and hardware. Being a part
of Kokku means being able to work with commitment to excellence. As a result, we
put our talents and efforts into making games better. In addition, only at Kokku
will you have the opportunity to work with great IPs and major studios like
Activision, Guerrilla Games, Netflix, Warner Brothers, and Treyarch, to name a
few. At Kokku, we have a team of experts working on every stage of game
production. We strongly believe in pushing boundaries and creating remarkable
experiences. As an IT Infrastructure Analyst you will " Register technical events
and service requests. " Provide clarification on technical, operational, or
administrative inquiries. " Identify and handle technical support demands for
software and hardware. " Coordinate installation, upgrade, movement, correction,
and configuration of software and hardware " Monitor events to ensure adherence to
service level agreements and resolution timelines. " Escalate incidents and
involve relevant stakeholders, including third-party providers, when SLAs are not
met. " Provide timely updates and estimates for user requests. " Handle
second-level access management requests. " Maintain file folders on file servers.
" Create user accounts. " Manage permissions in Windows, Linux, macOS, Active
Directory, and Samba4 environments. " Escalate unresolved issues to the
appropriate level of support. " Document solutions in the knowledge base for
future reference. Requirements Knowledge of infrastructure equipment (desktop,
laptop, manageable switch, structured cabling) Proficiency in servers (Windows,
Linux) Experience with virtualization (VMWare, Hyper-V, Docker) Understanding of
File Server, AD, DNS, GPO, Samba4 services Familiarity with Sonicwall, PFSense,
and IpTables firewalls Knowledge of backup routines Proficiency in file versioning
servers (Git, SVN, Perforce) Monitoring networks using Zabbix Analytical mindset
to identify problems and find optimal solutions Strong oral and written
communication skills Bachelor's degree in a related field (Computer Science, IT)
Native fluency in Portuguese (spoken and written) Intermediate level of English
proficiency Minimum of 3 years of experience in IT support roles Benefits
Competitive financial reward; Health Insurance; A transparent and
inclusion-oriented culture; Relocation bonus, Meal ticket; Transport benefits and
more ; A chance to work in a booming industry, within an international team; A lot
of challenges and ambitious tasks; An opportunity to grow in a stimulating
industry.