Vaga de Incident Analyst
1 vaga: | Publicada em 04/07
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Can you manage technical incidents to a successful resolution?
Are you fluent in English and Portuguese?
About the Business
LexisNexis® Risk Solutions provides customers with solutions and decision tools
that combine public and industry specific content with advanced technology and
analytics to assist them in evaluating and predicting risk and enhancing
operational efficiency. We use the power of data and advanced analytics to help
our customers make better, timelier decisions. By bringing clarity to information,
we ultimately help make communities safer, insurance rates more accurate, commerce
more transparent, business decisions easier and processes more efficient. You can
learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/
About our Team
You'll be joining an international team that works on responding, solving and
documenting incidents and techinical issues our clients report.
About the Role
You will work between our internal security engineering, incident response and
external suppliers to identify, adopt and integrate security monitoring. You will
oversee the incident response automation and supporting staff to effectively
detect, respond and auto-remediate advanced threats.
Responsibilities
Responding to service incidents, identify causes, and initiate the incident
management process.
Producing documents outlining incident protocols for various scenarios, including
cybersecurity threats and server failures.
Collaborating with the incident management team to ensure adherence to protocols.
Logging all incidents and their resolutions to identify recurring issues.
Requirements
Have a bachelors degree in information technology, engineering, or a related
field.
Have experience in IT service management and experience with IT systems and
software such as Jira and ServiceNow.
Have knowledge of IT service management software, including ITIL and COBIT.
Be a problem-solver, have time management skills and ability to process a high
volume of technical data.
Have project management skills and the ability to work collaboratively with team
members.
Learn more about the LexisNexis Risk team and how we work here:
Careers (myworkdayjobs.com)
At LexisNexis Risk Solutions, having diverse employees with different perspectives
is key to creating innovative new products for our global customers. We have 30
diversity employee networks globally and prioritize inclusive leadership and
equitable processes as part of our culture. Our aim is for every employee to be
the best version of themselves. We would actively welcome applications from
candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer:
qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy.