Vaga de Helpdesk Engineer, Corporate IT
1 vaga: | Publicada em 05/07
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Sobre a vaga
Corporate IT is the backbone of our business. Our team helps the company to
develop a competitive advantage through defining our technology objectives,
assessing solution options, and devising technical solutions that help us achieve
both strategic goals and meet operational requirements. As a part of our team,
youll help deliver seamless IT experiences and support to our internal employees
by providing responsive helpdesk service, stable networks and reliable IT systems.
As a Helpdesk Engineer, you will be responsible for implementing IT operations
according to policy, interpret IT related issues on both System and User side to
meet corporate requirements, and provide technical support in a fast-paced and
demanding environment.
Job Description:
Provide day-to-day technical support to end users and ensure the smooth running of
computers, network devices and printers
Troubleshoot and resolve end user application issues, maintain and update
technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus
tools
Other duties include performing first level troubleshooting and support for
scheduled server backups, system monitoring and reports
Job Requirements:
Diploma or degree in Computer Sciences, Information Technology or a related field
preferred
Minimum 3 years of relevant experience operating in a similar role
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and
routing fundamentals
Hands-on experience in Windows server administration and basic knowledge in Linux
server administration is a plus
Professional Qualification - Microsoft Certified/CCNA is a plus
Knowledge of basic setup and configuration of Cisco devices such as firewall,
switch, IP phones, wireless controller and access points is a plus
Competent at documenting standard operating procedures and knowledge articles
Ability to cover after-office hours and weekend support if there are any
infrastructure issues or activities
Enthusiastic and willing to learn in a fluid and fast-paced environment
Passionate in IT technology and wants to make a difference with technology
solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills