Vaga de Head of Cargo LATAM & Caribbean
1 vaga: | Publicada em 28/06
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*** Aviation/Aerospace exposure is an essential***
Job Summary
To lead, plan and manage all operational activities associated with cargo service
handling in line with our procedures, policies and brand values.
Job Responsibilities
Full responsibility for delivering effective cargo services solutions to our
customers
Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with
customers
Monitor and analyze the Profit and Loss (P&L) statements for any variances and
take appropriate action
Prepare operating budgets, resources plan (manpower, equipment and facilities) and
reports to deliver the organization strategy and plans
Review new airline and vendor contracts as needed and follow up with appropriate
action
Implement, maintain and closely supervise all safety and security measures related
to people, equipment, facilities and aircraft involved in the operation
Review key performance indicators (KPI's) and take necessary actions to meet needs
Meet with customers on a regular basis to get feedback and monitor satisfaction
levels
Take ownership for creating a progressive open and feedback culture by managing
the performance and development of employees
Build and maintain relationships with key stakeholders (internal & external)
Ensure deployment of the Corporate QHSE Manual
Ensure all company employees are familiarize with the Code of Conduct. It applies
to all employees of the entire company group
Ensure that safe & environmental working practices are implemented and complied
with and company and customer standards and procedures are followed. This includes
the correct use of safety devices, plant and equipment and the observation of
safety rules by all employees, subcontractors and visitors.
Assign tasks only to competent and trained staff
Escalates decisions that require approval to deviate from company or local
procedures to the Station Manager
Ensure that all incidents, and near misses are properly reported and followed up
according to the provisions of section 2.8. This includes entering incidents
reported by customers.
Ensure colleagues are treated fairly and equitably and in compliance with the
company Just Culture model
Meet regulatory standards and ensure service levels and relevant targets are
achieved.
Key Performance Indicators
Profit Margin
Sales Growth
Quality Targets as set by company and/or as agreed with customers
Injures versus hours worked
Comply with company Polices
Qualifications and Competencies
Bachelor's degree or higher
Minimum of 5 years experience within the industry
Customer focus and quality awareness
General Office operations skills
Open Availability
Continuously Improvement skills
Excellent Communication skills
Ability to work in inclement weather