Vaga de Gerente de Spa & Fitness
1 vaga: | Publicada em 03/07
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JOB SUMMARY Manages overall operations of Health Club and . Responsible for guest
and employee satisfaction as well as meeting standards and financial goals.
Develops and implements marketing strategies for fitness assessment center and
health programs. CANDIDATE PROFILE Education and Experience " High school diploma
or GED; 3 years experience in the recreation/health club operations or related
professional area. OR " 2-year degree from an accredited university in Health
Education, Physical Education, Hotel and Restaurant Management, or related major;
1 year experience in the recreation/health club operations or related professional
area. CORE WORK ACTIVITIES Managing Health Club and Operations " Manages
day-to-day operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis. " Schedules events, programs, and
activities, as well as the work of others. " Develops and implements menu of
classes and services, including special programs. " Develops specific goals and
plans to prioritize, organize, and accomplish your work. " Manages outside
vendors. " Orders and maintains necessary supplies and ensures workers have
supplies, equipment, tools, and uniforms necessary to do their jobs. " Manages
pool areas, including overall maintenance, daily upkeep and cleanliness. " Ensures
all facilities are in appropriate operating condition. " Schedules work/repairs as
needed with the Engineering Department. " Maintains and enforces safety standards
and procedures with the recreation staff. " Ensures appropriate fees are charged
to guests and that proper cash handling procedures are followed by all members of
the recreation staff. " Manages operating budget. " Assists with major equipment
purchases. " Provides special programming for holiday weekends and heavy transient
time periods. " Plans and implements special recreational opportunities for resort
guests as business demands. " Develops and implements marketing strategies for
fitness assessment center and health programs. Ensuring Exceptional Customer
Service " Serves as a role model to demonstrate appropriate behaviors. " Monitors
quality, standards and meets the expectations of the customers on a daily basis. "
Provides services that are above and beyond for customer satisfaction and
retention. " Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and individual coaching when
needed. Conducting Human Resources Activities " Oversees all Human Resources
activities in the Recreation Department. " Oversees employee satisfaction and
guest satisfaction results, and ensures corrective action is taken when needed. "
Identifies the developmental needs of others and coaching, mentoring, or otherwise
helping others to improve their knowledge or skills. " Hires, trains, and monitors
development of recreation staff. " Participates in the performance appraisal
system process, giving feedback when needed. " Coordinates all training activities
for employees in department. " Encourages and builds mutual trust, respect, and
cooperation among team members. " Communicates expectations and performance
objectives to subordinates; subordinates are also open to raise questions and/or
concerns. Marriott International is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive, people-first culture. We
are committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.