Vaga de Game Operation Support

The Offer Opportunity within a company with a solid track record of performance Fantastic work culture Work alongside & learn from best in class talent The Job Your responsibilities will include: Solve game related issues for the players via online ticketing system Professionally resolve players questions, submitted to our CS channels and report to the game studio. Manage and collect players' feedback on CS channels and community pages. Compile reports for major questions and key CS metrics tracking. The Profile Must have command of Portuguese to effectively liaise with the stakeholders of the region, and has a passion for online/mobile games. Work experience of 2+ years in the game industry is a plus. Work experience of 2+ years as a Customer Service Representative is a plus. Experience as a Community Manager is a plus. Has experience using ticketing/ email systems such as Helpshift is a plus. Can work under minimal supervision. Amenable to work on a shifting schedule. (weekends and night shift schedule). The Employer Our client is a social gaming company that puts fun for players worldwide. The company was established in 2010, and our headquarters is in Beijing, China with other offices in San Francisco and Shanghai with over 700 employees across the globe.