Vaga de Dir-Loss Prevention
1 vaga: | Publicada em 03/07
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JOB SUMMARY Manages security/loss prevention operations on a daily basis. Areas of
responsibilities include protection of property assets, employees, guests and
property, accident and fire prevention and response. Ensures that all areas of the
property are safe and secure. Maintains logs, certifications and documents
required by law and Standard Operating Procedures. Strives to continually improve
guest and employee satisfaction while maximizing the financial performance of the
department. CANDIDATE PROFILE Education and Experience " High school diploma or
GED; 4 years experience in the security/loss prevention or related professional
area. OR " 2-year degree from an accredited university in Criminal Justice or
related major; 2 years experience in the security/loss prevention or related
professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention
Operations " Assists in the development and implementation of emergency
procedures. " Conducts investigation of all losses of property assets and refers
to proper management for disposition. " Deploys security staff to effectively
monitor and protect property assets. " Comply with all Corporate Loss Prevention
safety and security management guidelines and procedures. " Conduct periodic
patrols of entire property and parking areas. " Recognize success across areas of
responsibility. " Handles complaints, settling disputes, and resolving grievances
and conflicts, or otherwise negotiating with others. " Identifies and makes
recommendations for minimizing physical hazards and unsafe work practices. "
Implements action plans to monitor and control risk. " Maintains required reports
and documentation regarding patrols of property and parking areas. " Provides
means for obtaining necessary medical attention on a timely basis. Leading
Security/Loss Prevention Teams " Attends pre- and post-convention and weekly
forecast meetings to understand group needs and gather critical information to
communicate to Loss Prevention officers. " Celebrates successes by publicly
recognizing the contributions of team members. " Communicates the importance of
safety procedures, detailing procedure codes, ensuring employee understanding of
safety codes, monitoring processes and procedures related to safety. " Encourages
and builds mutual trust, respect, and cooperation among team members. " Identifies
the developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills. " Provides guidance and direction to
subordinates, including setting performance standards and monitoring performance.
" Provides personal assistance, medical attention, emotional support, or other
personal care to others such as coworkers, customers, or patients. " Serves as a
role model to demonstrate appropriate behaviors. " Solicits employee feedback,
utilizes an "open door" policy and reviews employee satisfaction results to
identify and address employee problems or concerns. " Strives to improve service
performance. " Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer
Service " Displays leadership in guest hospitality, exemplifies excellent customer
service and creates a positive atmosphere for guest relations. " Empowers
employees to provide excellent customer service. " Meet quality standards and
customer expectations on a daily basis. " Incorporates guest safety and
satisfaction as a component of departmental meetings with a focus on continuous
improvement. Conducting Human Resources Activities " Assists in minimizing cost of
accident claims through aggressive claims management. " Brings issues to the
attention of Human Resources as necessary. " Completes proper documentation and
reports all employee accident and general liability incidents to Claims Reporting
Service. " Conducts hourly employee performance appraisals according to Standard
Operating Procedures. " Complete disciplinary procedures and documentation
according to Standard and Local Operating Procedures (SOPs and LSOPs) and support
the Peer Review Process. " Administer property policies fairly and consistently. "
Maintain first aid and CPR certifications required for Loss Prevention officers. "
Handles guest problems and complaints. " Identifies the educational needs of
others, developing formal educational or training programs or classes, and
teaching or instructing others. " Provides services that are above and beyond for
customer satisfaction and retention. Additional Responsibilities " Analyzes
information and evaluating results to choose the best solution and solve problems.
" Develops and maintains a working relationship with local law enforcement
authorities. " Informs and/or updates the executives, the peers and the
subordinates on relevant information in a timely manner. " Provides information to
supervisors, co-workers, and subordinates by telephone, in written form, e-mail,
or in person. Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive, people-first
culture. We are committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under applicable law.