Vaga de CX research Senior Analyst – South America

Job Description Hybrid: Work physically at General Motors 3 times per week (TUE-THU) Role: Support the customer journey team by providing insights on customers values, needs (met/unmet) & expectations for the current and future states. When doing this, analyzing unstructured data (e.g. call transcripts, survey info, verbatims, etc.), connect and visualize into critical elements to act on will support customer/transaction data to identify patterns and trends to grow the business Main responsibilities are: Focus on 5 retail journeys Analyze unstructured data (e.g. call transcripts, survey info, verbatims, etc.), connect and visualize into critical elements to act on Generate insights on customers values, needs (met/unmet) & expectations Analyze customer/transaction data to identify patterns and trends Triangulate data sources  VoC tool, Prism, Customer Journey research Identify and recommend critical customer experience opportunities by leveraging the VOC platform and Bain Prism data Effectively communicate and gather support from the business areas impacted Lead the VOC experts/specialists #LI-LL Additional Job Description Qualifications and Skills (Mandatory): Bachelor's degree Experience with Customer Journey methodology is NEEDED Experience with Sales / Aftersales / CX Advanced English Strategic Agility Think Customer Drive for results Business Acumen Curiosity Analytical thinking Preferred Qualifications: Customer Journey training is desire Intermediate Spanish #LI-LL1 About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We aspire to be the most inclusive company in the world. We believe we all must make a choice every day  individually and collectively  to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. Diversity Information General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.