Vaga de Customer Onboarding Specialist Advisor for Cloud ERP Brazil
1 vaga: | Publicada em 04/07
A combinar
Sobre a vaga
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on
collaboration and a shared passion to help the world run better. How? We focus
every day on building the foundation for tomorrow and creating a workplace that
embraces differences, values flexibility, and is aligned to our purpose-driven and
future-focused work. We offer a highly collaborative, caring team environment with
a strong focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from.
What you'll do:
As a Customer Onboarding Specialist Advisor, your Core Tasks are:
"Manage a portfolio of accounts with a moderate level of complexity, overseeing
general customer onboarding, implementation, and adoption needs and assisting them
in meeting their objectives.
"Deliver and contribute to creating One-to-Many customer engagements focused on
successful onboarding and activating targeted customer segments.
"Onboard and orient customers, focusing on how to get started. Address challenges
and questions to break through barriers inhibiting onboarding and adoption.
"Introduce customers to key resources, adjust engagements to fit their needs, and
set onboarding delivery expectations.
"Participate in developing customer-facing collaterals/ best practices in
alignment with other stakeholders inside and outside the direct team.
"Advice on transformation, project, and technology readiness areas.
"Guide customers through enablement planning in alignment with their business
goals and identified needs.
"Jointly plan, with the customer, the delivery of targeted customer best practice
guidance along the customer onboarding lifecycle.
"Effectively communicate customer status and risks to internal and external
stakeholders. Document mitigation plans.
"Support/Attend customer enablement events as needed.
"Continuously build upon and enhance your current knowledge around topics within
the portfolio.
"Effectively collaborate and communicate with SAP sales and post-sales account
team members.
What you bring
Customer Onboarding Specialist Advisor has experience working with external
clients and software implementations, post-sale account management, sales or
project experience either within a specific Cloud ERP, especially experience with
GROW with SAP and RISE with SAP offering.
Functional expertise
"Has good experience working in global teams and environments.
"Has solid experience in multiple software implementations as a Project or
Post-Sales Account Manager, Consultant, or Presales.
"Has experience with cloud solutions, preferably SAP.
"Has functional knowledge of the targeted SAP S/4HANA private and public editions.
"Has strong understanding of the customer onboarding lifecycle from a strategic
and tactical perspective.
"Has knowledge of SAP internal processes around customer management.
"Has knowledge of SAP internal tools around customer engagement
"Is comfortable and experienced with delivering content to customers in a
One-on-One or one-to-many environment.
"Has strong communication skills and the ability to credibly present
recommendations to senior levels.
"Fluent in English (oral and written) and additional languages are welcomed.
Meet your team
Customer Onboarding creates and delivers customer onboarding journeys for new SAP
customers from signature to first initial value or successful go live. Onboarding
Advisors provide targeted engagements that, in partnership with account teams,
help customers to achieve initial access, prepare for project start, identify, and
consume enablement assets, and mitigate risk throughout the onboarding project
lifecycle.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work
together more efficiently and use business insight more effectively. Originally
known for leadership in enterprise resource planning (ERP) software, SAP has
evolved to become a market leader in end-to-end business application software and
related services for database, analytics, intelligent technologies, and experience
management. As a cloud company with two hundred million users and more than one
hundred thousand employees worldwide, we are purpose-driven and future-focused,
with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone regardless of background feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees:
Only permanent roles are eligible for the SAP Employee Referral Program, according
to the eligibility rules set in the SAP Referral Policy. Specific conditions may
apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to
their age, race, religion, national origin, ethnicity, age, gender (including
pregnancy, childbirth, et al), sexual orientation, gender identity or expression,
protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with
an external vendor.
Requisition ID:
398369 | Work Area:
Consulting and Professional Services | Expected Travel:
0 - 10% | Career Status:
Professional | Employment Type:
Regular Full Time | Additional Locations:
#LI-Hybrid.
Job Segment:
ERP, Cloud, Outside Sales, SAP, Consulting, Technology, Sales