Vaga de Community Associate
1 vaga: | Publicada em 17/10
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Community Associate
MEXICO CITY
The world of work is changing&short commutes, flexibility, and convenience are the
minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. Weve built the worlds largest workspace network
so that our customers can work from wherever, and however they want&in over 120
countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding
our network. Youll be able to enjoy a great work life balance and competitive
benefits, while growing your career path along the way.
The opportunity
As a Community Associate, youll work closely with new and existing customers
across a myriad of industries, working to create and maintain your own community
within your center, where you will help take care of all the administrative and
support needs for your customers&so that your customers can focus on running their
business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready
and check theres nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code.
Another wants to know if his important package has arrived. A woman needs
directions to her meeting room& and can you help her set up the projector and show
her where to find a great cup of coffee. Youre off to help her get set-up, as
soon as you connect the incoming call to another customer. You may sure that all
of the services are properly charged, so that invoices are accurate.
Its time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other
customer requests, remembering to email the customer from earlier to let him know
his package is waiting for him in his mailbox. And thats lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with
printing and another with their invoice. A customer in a team room say its too
hot in their office, no problem you are on it and open a ticket in our service
portal.
Youve earned yourself another quick coffee break, relax and enjoy a few minutes
to yourself.
Early afternoon, you sit down with the Community Manager to discuss the
organization of next weeks networking event in your center. You plan and write
the e-invites to customers, then create, print and put-up posters on the
noticeboards around the center. To your excitement, the Community Manager is
coming around the corner with a prospect (someone interested in joining the IWG
community), you share a few details about what makes this space so amazing for
your customers and encourage them to join the network soon so they can participate
in next weeks networking event then you head back to finish putting up your
posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3
to start wrapping up. You direct them to the nice restaurant you know around the
corner, so they can grab a bite and continue their discussion. You ensure
everythings nice and tidy, its time to head home.
About you
Were looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships
and empathize with peoples needs (Ideally 1+ years of customer service
experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18
years old
B1 or higher level of English communication skills
What we offer
On top of a competitive total compensation package, youll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
Paid Company Holidays per calendar year (in addition to your PTO accrual)
A quarterly bonus plan program, with a competitive salary rate
A bright and inspiring work environment
Training and development opportunities aligned with great career path
opportunities
A professional workplace community (business casual attire required)
Community Associate Job Description 7_2022_LATAM.docx
Physical Requirements for Regus Field Operations.pdf