Vaga de Commerce - Logistics Experience Manager

Commerce - Logistics Experience Manager Sao Paulo Regular Operations Job ID: A185021 Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services over 2.5 billion people interact with ByteDance products, including TikTok Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us. The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our global logistics team, together we can enchance our ecosystem that is innovative, secure and intuitive for our users. Responsibilities: Oversee performance indicators related to the partner and user experiences. Conduct market and industry research, analyze the root causes of daily issues, and continuously enhance service quality. Gather feedback from local partners and users, collaborating with internal and external teams to optimize logistics solutions and improve logistics productivity. Qualifications Minimum Qualifications: Bachelors degree or higher, preferably in Supply Chain Management or a related field. Proficiency in English and Portuguese is required. At least 5 years of experience in commerce marketplace operations. Self-motivated, results-driven, with strong collaboration skills and the ability to influence stakeholders. Preferred Qualifications: Excellent communication skills, with the ability to align and secure agreement from stakeholders. Strong analytical, organizational, stakeholder management, and problem-solving skills. Ability to work independently and thrive in ambiguous, matrixed environments. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2