Vaga de CFE Consultant (Consultant II)
1 vaga: | Publicada em 04/07
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work
together more efficiently and use business insight more effectively. Originally
known for leadership in enterprise resource planning (ERP) software, SAP has
evolved to become a market leader in end-to-end business application software and
related services for database, analytics, intelligent technologies, and experience
management. As a cloud company with two hundred million users and more than one
hundred thousand employees worldwide, we are purpose-driven and future-focused,
with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, you can bring out your best.
*Please, submit your CV in English. Only CVs submitted in this language will be
assessed.
Job Overview:
As a Travel Innovation and Engagement Specialist, you will be a technical resource
and subject matter expert on travel configuration modules relating to Concur
Travel and Expense. You will work with Travel Management Companies (TMCs) and
Concur direct clients. Your initial responsibilities will be to manage change
requests to the Concur Travel products functional workflow to satisfy the clients
online booking experience needs. Eventually you will be able to use learned
product knowledge to manage more difficult and complex requests and simple
projects that require greater understanding. This positon is a pre cursor to
advanced consulting, lead, and supervisor positons.
Analyze clients current configuration settings to understand their change request
while formulating next step process utilizing standard procedures and best
practices.
Coordinate and organize configuration change tasks with all necessary parties
including internal resources, clients, strategic partners, and clients.
Consistently define and deliver successful implementation of requested changes in
a timely manner consistent with team SOP and performance indicators.
Routinely use excellent written and verbal communication skills and demonstrate
the ability to effectively interface with external clients and internal
departments.
Maintain a current and thorough understanding of Concur Travel & Expense via
up-to-date training requirements, release notes, user group calls and
industry-related conferences.
Prior experience troubleshooting software/hardware or process issues.
Previous experience in Technical Support, Implementation or pre-sales role
interfacing with customers
Fluent spoken and written English.
Strong written and verbal communication skills
Strong time management and prioritization skills
Problem solving, analytical mindset
Task based, process driven approach to achieving objectives
Familiarity with financial concepts and systems is a plus
Familiarity with Project Management concepts and systems is a plus
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work
together more efficiently and use business insight more effectively. Originally
known for leadership in enterprise resource planning (ERP) software, SAP has
evolved to become a market leader in end-to-end business application software and
related services for database, analytics, intelligent technologies, and experience
management. As a cloud company with two hundred million users and more than one
hundred thousand employees worldwide, we are purpose-driven and future-focused,
with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone regardless of background feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees:
Only permanent roles are eligible for the SAP Employee Referral Program, according
to the eligibility rules set in the SAP Referral Policy. Specific conditions may
apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to
their age, race, religion, national origin, ethnicity, age, gender (including
pregnancy, childbirth, et al), sexual orientation, gender identity or expression,
protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with
an external vendor.
Requisition ID:
395086 | Work Area:
Customer Service and Support | Expected Travel:
0 - 10% | Career Status:
Professional | Employment Type:
Regular Full Time | Additional Locations:
#LI-Hybrid.
Job Segment:
ERP, Pre-Sales, Cloud, SAP, Consulting, Sales, Technology, Service