Vaga de Backoffice Infrastructure Director | DOTS

Your wellbeing matters. Join a company that cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. *Big news: Gympass is now Wellhub! We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a pass for gyms to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. THE OPPORTUNITY We are hiring an Backoffice Infrastructure Director to our DOTS team in São Paulo, Brazil. DOTS is developing a scalable solution to enhance Wellhubber's productivity. Our user-friendly, data-driven products empower business areas with efficiency and measurable results. Additionally, our IT Infrastructure team maintains equipment and office infrastructure, while IT Governance manages contracts, vendors, and payments. This ensures seamless operations across all aspects of our technology ecosystem. YOUR IMPACT Develop a long-term IT infrastructure strategy to ensure scalable, high-availability systems that meet evolving business needs. Lead the implementation of innovative solutions that optimize the DOTS Operations platform and influence company-wide technology decisions. Guarantee 24/7 environment resilience for uninterrupted access and support for all employees. Continuously improve existing infrastructure to enhance functionality, scale, and adapt to changing product demands. Thrive in a collaborative, agile culture that prioritizes people and productivity. Tackle cutting-edge technology challenges and unique use cases on a global level. Inspire and empower your team by championing well-being, fostering a supportive environment, and promoting work-life balance. Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance. WHO YOU ARE You are a seasoned IT professional with a deep understanding of backoffice infrastructure technologies and solutions. As a recognized technical leader, having a proven track record of designing, implementing, and monitoring IT systems that deliver tangible business value. What you Bring to the Table: Strategic Vision: Develop and execute long-term IT infrastructure roadmaps aligned with organizational goals, ensuring scalability, availability, and security. Technical Expertise: Lead complex projects from design to deployment, optimizing capacity, automating monitoring, and fine-tuning solutions for peak performance. Bachelor's degree in Computer Science or equivalent professional experience Microsoft Azure AD & Identity and Access Management (IAM): Deep expertise in Azure AD architecture, configuration, administration, and troubleshooting. Understanding of SSO, MFA, Conditional Access, and other Azure AD security features. Experience with Azure AD integration with other applications, including Google Workspace. Digital Workspace (Google Workspace): Advanced administration and management of Google Workspace (Gmail, Drive, Calendar, etc.). Knowledge of Google Workspace security best practices and compliance requirements. Experience with integrating Google Workspace with other systems, particularly Azure AD. Asset Management: Proven experience in managing IT asset lifecycles (hardware and software). Expertise in asset tracking, inventory management, and procurement processes. Knowledge of asset management software and tools. License Management: Understanding of software licensing models and compliance requirements. Experience in managing software licenses for various applications and vendors. Ability to optimize software license utilization and minimize costs. Vendor Relationship Management: Strong negotiation and vendor management skills. Ability to build and maintain relationships with key technology vendors. Experience in managing service level agreements (SLAs) and ensuring vendor performance. IT Back Office Support Operations (ITSM): Deep understanding of ITIL or other ITSM frameworks. Experience in incident management, problem management, change management, and service request fulfillment. Knowledge of IT support ticketing systems and service desk best practices. Automation & Scripting: Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate repetitive tasks and improve operational efficiency. Experience with infrastructure as code (IaC) tools like Terraform or Ansible. Security: Comprehensive understanding of security principles and best practices. Experience with firewall management, network security, and endpoint protection. Knowledge of vulnerability assessment and penetration testing techniques. Compliance & Auditing: Familiarity with relevant industry regulations and standards (e.g., GDPR, HIPAA, SOC 2). Experience in conducting IT audits and risk assessments. Ability to develop and implement compliance programs and policies. Problem-Solving: Proactively tackle technology complexities, simplifying systems and processes to enhance efficiency and reduce costs. Hands-On Leadership: You are not just a manager; You're a doer. You write code, build automations, and actively contribute to operational solutions. IT Support Expertise: Have a strong background in IT support operations, including incident management, problem resolution, and customer service. You understand the importance of providing timely and effective support to ensure business continuity. Collaboration: Excel at building bridges between teams, stakeholders, and cross-functional areas, fostering collaboration and driving successful project delivery. Risk Mitigation: Preemptively identify and address potential risks, avoiding all-in projects and opting for iterative, smaller launches to ensure stability and minimize production disruptions. Data-Driven Decision Making: Leverage data and insights to inform decisions, looping in the right people to ensure we're making the most informed choices. Continuous Improvement: Constantly evaluate new technologies and proactively implement improvements to optimize outcomes and boost employee productivity. Security Advocate: Collaborate closely with Infosec managers to develop a robust security roadmap and actively influence security success across the organization. Advanced to fluent English: Proven leadership skills in managing, motivating, and developing globally distributed teams. You are a guardian of the company's IT infrastructure vision, communicating clearly and transparently with all stakeholders, anticipating potential issues, and proactively addressing technical debt. You are deeply passionate about leveraging technology to drive business success, and I'm excited to bring my skills and experience to your team. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Microsoft Azure AD & Identity and Access Management (IAM), Digital Workspace (Google Workspace), Asset Management, IT Backoffice Support Operations (ITSM) and Advanced/Fluent English are mandatory requirements. WHAT WE OFFER YOU We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! Our benefits include: WELLNESS: Health, dental, and life insurance. FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs. WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted. PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday. PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave. CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development. CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! Youll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! And to get a glimpse of Life at Wellhub& Follow us on Instagram and LinkedIn! Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. #LI-HYBRID