Vaga de Assistente de SAC

17-Oct-2024 Assistente de SAC 732821BR Your Role and Responsibilities Executar as atividades inerentes aos processos de Atendimento ao Cliente, monitoramento e análise de performance do provedor de CallCenter, garantindo que os indicadores associados aos canais sejam cumpridos.Garantir a qualidade do serviço e o cumprimento dos indicadores e métricas associados aos canais front e back office.Identificar oportunidades de melhoria e implementação de soluções para otimizar o desempenho do provedor de call centerDeve ser garantido: elaboração e análises de relatórios, resposta a atendimento e suporte a outras unidades. "Todas as nossas vagas são elegíveis para pessoas com deficiência e reabilitadas" Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Required Technical and Professional Expertise Formação acadêmica : Técnico, Tecnólogo, Superior ou Aluno de Carreira Administrativa. Conhecimentos intermediários de ferramentas de escritório (Excel, Power Point, Word). Controle e conhecimento de SAP Criatividade e flexibilidade que permitam encontrar soluções rápidas e adequadas a situações novas e inesperadas. Capacidade de análise Facilidade em conduzir atividades sob pressão Orientação ao cliente Estabelecimento e organização de prioridades. Preferred Technical and Professional Experience Fácil adaptação à mudança Trabalho em equipe. Required Education High School Diploma/GED Preferred Education Bachelor's Degree About Business Unit IBM Consulting is IBMs consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Wonder if IBM is the one for you? In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means youll be able to learn and develop yourself and your career, youll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, were also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now its time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Other Relevant Job Details For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Country/Region Brazil State / Province Rio de Janeiro City / Township / Village Rio De Janeiro IBM Business Group Consulting Primary job category Enterprise Operations Secondary Job Category Process Services Role ( Job Role ) Process Delivery Specialist Employment Type Full-Time Contract type Regular New Collar Role Yes Early Professional Track Industry Early Professional Position Type Early Professional Travel Required No Travel Company (0022) IBM Brasil-Industria, Maquinas e Servicos Limitada Is this role a commissionable/sales incentive based position? No Company Label IBM