Vaga de Analyst Order Management

Auto req ID: 26067 Title: Analyst Order Management Job Function: Customer & Dealer Operations Location: SAO PAULO Additional Location: Company: Harley-Davidson Motor Company Full or Part-Time: Full Time At Harley-Davidson, we are building more than machines. Its our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus. From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions. Job Summary This role is responsible for executing operational transactions within Order Management function for the assigned markets. This role will ensure the order-to-cash cycle is effectively executed. The Analyst Order Management will also execute all inter-company transactions. This role will participate in continuous improvement efforts to improve the order management processes and systems and collaborate extensively with similar functions in other global partners. Job Responsibilities Collaborate with internal stakeholders, including Demand / Supply Planning and Logistics to ensure agreed upon service levels are being met and issues are being resolved in a timely manner Participate with internal stakeholders to develop solutions and implement enhancements in order to improve customer experience Collaborate with peer(s) across other markets to share best practices and form a global community for consistency and improvement Escalate operational and system issues that prevent order processing Report key performance indicators (Key Performance Indicators) in a manner that is consistent across the company Be operationally engaged to ensure business operational silence upon go-live for new projects / initiatives Execute the overall order-to-cash cycle for assigned commodity, including intercompany and dealer orders Manage material master datam ensuring new products and relevant updates are properly recorded in the Company's local ERP Execute emergency purchasing processes and product replacement orders, tracking orders, updating statuses Education Requirements Bachelor's Degree Required Education Specifications Business Administration Experience Requirements Required Typically requires related experience. Intermediate Microsoft Excel as mandatory (Vlookup, pivot table minimum) Effective communication, collaboration, negotiation, leadership, coaching, mentoring and facilitation skills Ability to analyze and communicate technical subjects in a clear and understandable fashion Intermediate English communication skills Experience in and awareness of project management, change management, continuous improvement principles, and participating in cross-functional teams Preferred Knowledge and experience with apparel/textiles, vehicles, and aftermarket service parts industries are strongly preferred. Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience. We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here). Direct Reports: No Travel Required: 0 - 10% Visa Sponsorship: This position is not eligible for visa sponsorship Relocation: This position is not eligible for relocation assistance