Vaga de Analista de agendamento de serviços

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.Provides administrative support in support organization to support personnel, including call management, documentation creation and office automation assistance May routinely provide support to remote team members. Responds to customer inquiries, acts as liaison with product divisions and other internal entities. Works on administrative assignments with clearly defined objectives. Performs routine clerical services/ support administrative duties using prescribed procedures. Solves problems which are limited in scope and complexity. Qualifications Can you coordinate schedules in a dynamic environment and communicate the plan effectively? Work as a Service Scheduling Coordinator with a talented team that exhibits Agilent service organization's core values of: Speed; Focus; Accountability; Uncompromising Integrity; Innovation & Contribution; Trust, Respect & Teamwork A Successful Person In This Position Will be accountable for scheduling the right resource to meet customer need, thrive in a dynamic and fast paced work environment, communicate and keep customers updated regarding the status of on-site visits, treat customer issues with prompt attention and an exceptional level of professionalism, behave in a manner that results in a positive customer experience, keep accurate and timely records of resource availability and commitments, document handling of each service call accurately and in a timely manner in the service database, demonstrate sound business judgment when prioritizing and managing competing priorities, interact with District Managers to understand the service strategy for the district. Experience of customer service is required to entry this level The Ideal Candidate will have: a Customer First Attitude be comfortable adapting to changing technology Possess excellent written and verbal communication skills (portuguese and english) Demonstrate strong planning, coordination, and organizational skills Be detail oriented, multi- tasker who can work with interruptions Demonstrate effective interpersonal and cross- functional collaboration skills Communicate effectively at all levels of the organization Take ownership, problem solve, and drive resolution of each situation Have negotiation skills to deal with involved parties to find the best solution balancing customer and business interests. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required No Shift Day Duration No End Date Job Function Services & Support