Vaga de 1386 SERVICES PROCESSES AND IT ANALYST (15428)

Requisitos: " Bachelors degree in Engineering, IT, Business Administration, or equivalent; " Project management skills and experience in coordinating project teams; " Experience in data analysis and report preparation, including BI (Business Intelligence); " Knowledge of service design methods; " Experience with machine learning methods and agile software processes; " Desirable knowledge of products and applications related to customer services in the logistics ecosystem, contract data, and telematics. Atividades: " Support Brazilian dealers and Latin American markets in using and implementing tools and new features; " Participate in discussions on improvements and prioritization with the global organization; " Review processes focused on workshop digitalization and efficiency; " Analyze data and develop reports and KPIs to support dealers and other areas in improving workshop productivity; " Promote the use of tools and efficiency in service processes by sharing best practices and providing user training.